How can we help?
Track your order, find quick answers, or write to our team. We reply within 24 hours, usually sooner.
Waiting on your Beeloma order?
Enter your order number or tracking code. You'll find both in your order confirmation and shipping emails.
Orders are processed in 2–4 business days and tracking goes live once your order ships. No update after 7 business days? Write us.
Talk to a real person
Our support team is based in Oakland, California, and we answer every message ourselves.
Send a message
Use our contact form and tell us what's going on. Include your order number if you have one.
Reply within 24 hours, usually soonerWrite to usBefore you write, maybe this?
Quick answers to the questions we hear most.
Order & shipping
Where's my order?
Most U.S. orders arrive within 3–5 business days of shipping.
When will my order ship?
Orders are processed in 2–4 business days. Tracking goes live once your order ships.
Product & safety
I'm allergic to bee stings. Can I use bee venom products?
No. If you have ever reacted to a bee or wasp sting, please don't use them. Check with your doctor if you're unsure.
Do I need to patch test?
Yes. Apply a small amount to the inside of your arm and wait 24 hours. Stop using it if you notice redness, swelling or itching.
Can I use it while pregnant or breastfeeding?
Please check with your doctor before using any bee venom product.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.